Frequently Asked Questions
Everything you need to know about your Mano's Wine experience.
Does someone need to be home to sign for my wine delivery?
Yes, by law, all wine shipments require the signature of an adult 21 years of age or older. We recommend shipping to a business address if you are not home during the day.
How long does it take to process my order?
Standard orders typically ship within 3-5 business days. For custom deep-etched bottles, please allow 7-10 business days for our artisans to hand-craft your order.
Which states do you ship to?
We currently ship to most states within the U.S. However, due to state-specific compliance laws, we cannot ship to AL, AK, AR, DE, HI, MS, RI, or UT.
Can I return a bottle of wine?
Due to the nature of the product, we cannot accept returns on wine. However, if your bottle arrives damaged or if there is an error with your order, please contact our support team within 14 days for a replacement.
Are your etched bottles hand-painted?
Yes, every etched bottle is sandblasted by hand and then custom-painted by our team of artists to ensure a high-quality, premium finish.
How should I store my wine once it arrives?
To maintain the quality of the wine, store your bottles in a cool, dark place with a consistent temperature, ideally between 45-65°F, and away from direct sunlight.